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Conditions of Sale:

These Conditions of Sale outline the terms governing the sale of products by Dreamstart Global Limited to you. We offer a diverse range of Dreamstart Services, and there might be instances where additional terms are applicable. When engaging with a Dreamstart Service (e.g., Your Profile, Gift Cards, or Dreamstart applications for mobile), you will also be subject to the terms, guidelines, and conditions relevant to that specific Dreamstart Service (“Service Terms”). In case of any inconsistency between these Conditions of Sale and the Service Terms, the Service Terms will take precedence.

Before placing an order with Dreamstart Global Limited, please carefully review these conditions. By placing an order, you signify your agreement to be bound by these terms.

1. OUR CONTRACT:

Upon placing an order to purchase products from Dreamstart, you initiate an offer to purchase the item(s) specified in your order. Upon receiving your order, we will send you an email confirming its receipt and containing the order details (Order Confirmation Email). Please note that this email acknowledges receipt and does not confirm the acceptance of your offer. The contract of sale is only concluded when we dispatch the product(s) to you and send an email confirming the dispatch (Dispatch Confirmation Email). If your order is dispatched in multiple packages, a separate Dispatch Confirmation Email will be sent for each package, concluding a separate contract of sale for the items specified in that dispatch. Your contract is established with Dreamstart Global Limited. You have the right to cancel your order for a product at no cost before receiving the Dispatch Confirmation Email for that product. However, this right does not apply to certain categories of products and services, such as digital products or software that are not supplied in a physical format and have been downloaded or used.

You agree to receive sales invoices electronically, accessible in PDF format in the Your Account section of the website. We will indicate in our Dispatch Confirmation Email if an electronic invoice is available.

2. RIGHT OF CANCELLATION UP TO 14 DAYS AND EXCEPTIONS:

STATUTORY RIGHT:

Unless any of the exceptions listed below applies, you can cancel your order within 14 days from receiving the purchased goods (or the last item in case of separate deliveries) or from the contract’s conclusion (for services or digital content not supplied in a tangible medium). To cancel, inform us at Dreamstart Global Limited, Suite 8, S-V, 6/F, Valiant Industrial Centre, 2-12 Au Pui Wan St. Fo Tan, New Territories, Hong Kong, through our Returns Support Centre, by contacting us at admin@dreamstartglobal.com. Using the return centre will result in an acknowledgment email. To meet the cancellation deadline, send your communication before the 14-day period ends and return the item via our return centre.

We will refund all received payments for the goods and delivery charges for the least expensive shipping method within 14 days from receiving your communication. We’ll use the same payment method as you initially used, unless agreed otherwise. There will be no fees associated with this reimbursement. We may wait to reimburse until receiving the goods or proof of return, whichever is earlier.

It’s essential to send back the goods following our return centre’s instructions within 14 days from communicating your cancellation. You’re responsible for the direct cost of returning the items. If the goods’ value diminishes due to handling, you might be liable (except when it was necessary to determine the goods’ nature, characteristics, and functionality).

EXCEPTIONS TO THE RIGHT OF CANCELLATION:

The right of cancellation does not apply to the following situations:

  • Digital content (e.g., apps, digital software, ebooks, MP3s, images and Digital Art) that are not supplied on a physical medium (e.g., CD or DVD). Once we have sent the order confirmation or receipt with the download link, it will be considered downloaded and stored with no means of verification by us that you do not retain possession of the digital content.

  • High Value Collectibles and Memorabilia can only be cancelled if they have not shipped to you as at the time of cancellation.

  • Goods that are customized or clearly personalized according to your specifications.

  • Newspapers, journals, or magazines, except for subscription contracts for such publications.

 

3. PRICING AND AVAILABILITY:

All prices include applicable VAT as per legal requirements where required.

Availability information for products is listed on the website, including each product information page. While we strive to provide accurate availability details, specifics may vary. We will promptly inform you via email if any ordered products are unavailable, and you won’t be charged for those items.

Please note that delivery estimates are just estimates and not guaranteed delivery times.

Despite our efforts, a few items in our catalog may have incorrect prices. We will verify pricing before processing your order and taking payment. If the correct price is higher than listed, we’ll contact you to confirm your decision. If the correct price is lower, we’ll charge the lower amount and send you the product.

4. PRODUCT INFORMATION:

Dreamstart Global Limited is not the manufacturer of the products sold on this website, unless explicitly stated otherwise. While we strive to ensure accurate product information on our site, the actual packaging and materials of the products may contain different details. Ingredients might also change over time. The product information provided on our website is for informational purposes only. We strongly recommend not solely relying on this information. Prior to use, always read labels, warnings, and instructions that come with the product.

Dreamstart Global Limited is not liable for inaccuracies or misstatements about products made by manufacturers or third parties. This does not affect your statutory rights.

5. CUSTOMS:

When ordering products from Dreamstart Global Limited for delivery outside Hong Kong, you may encounter import duties and taxes upon package arrival at your designated destination. Any customs clearance charges are your responsibility, as we have no control over them. Customs policies vary among countries, so contact your local customs office for more details. As an importer of record when ordering from Dreamstart Global Limited, you must adhere to your receiving country’s laws and regulations. Please note that cross-border deliveries are subject to customs authorities’ inspection. Privacy is vital to us, and we want international customers to be aware of this. 

6. OUR LIABILITY:

Dreamstart Global Limited and its affiliates are not responsible for:

• Losses not caused by our breach

• Business losses (including profits, contracts, revenue, data, goodwill, or savings)

• Indirect or consequential losses not foreseeable during the product sale contract formation

 

Certain laws in some countries might not permit all these limitations. If applicable, some limitations might not apply to you, and additional rights may exist. Nothing here limits our liability for fraudulent representations or death/physical injury caused by negligence or misconduct. We’re not liable for delays or failures arising from causes beyond our control, as long as your right to timely product delivery isn’t compromised.

7. APPLICABLE LAW:

 

These conditions follow the laws of Hong Kong (excluding conflict of law provisions). The United Nations Convention of Contracts for the International Sale of Goods doesn’t apply. We both accept the non-exclusive jurisdiction of the Hong Kong City District courts. If you’re an EU or UK consumer residing in the EU or UK, you also benefit from mandatory provisions in your country of residence.

 

8. AMENDMENTS TO CONDITIONS OF SALE:

We reserve the right to change our website, policies, terms and conditions, including these Conditions of Sale, at any time. The version in force when you order products applies, unless required changes are mandated by law or government authority (which might retroactively affect prior orders). If any Condition of Sale is unenforceable, the rest remain valid.

9. WAIVER:

If you breach these Conditions of Sale and we don’t act, our rights and remedies remain valid for other situations where you breach these Conditions of Sale.

10. CHILDREN:

 

We don’t sell products for children. Our products are intended for adults. If you’re under 18, you can only use Dreamstart.co.uk with parental or guardian involvement.

 

11. OUR CONTACT DETAILS:

Reach us at:

Dreamstart Global Limited

Suite 8, S-V, 6/F, Valiant Industrial Centre,

2-12 Au Pui Wan St.        

Fo Tan, New Territories, Hong Kong

Registered in Hong Kong

Company Number: 3088304

Dream Start Global

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